Functional QA Testing for Open-Source Municipal Platform

We are looking for a QA report with prioritized findings and recommendations that our development team can use to improve the platform.

The volunteer would test the major resident and staff workflows, including both normal use and edge cases, and document any bugs, confusing behavior, or usability issues they encounter. Findings should include enough detail to reproduce the issue and, where appropriate, a recommended fix or improvement.

The final deliverable would be a prioritized list of issues and recommendations, along with any broader QA or testing practices the volunteer believes would be useful as Pinpoint moves toward municipal deployment.

Success would mean having an independent assessment of the platform and a clear list of the most important improvements to make before putting it into broader use.

Organization Mission

Pinpoint 311 makes modern municipal service request technology available to towns that cannot afford it. Commercial 311 systems cost five figures a year, so in small and financially distressed municipalities residents still report potholes, broken streetlights, and water issues by phone call and paper form — or never report them at all. We build and maintain a free, open-source 311 platform that any municipality can run on its own infrastructure, so residents get a modern way to reach their local government regardless of their town's budget.