Client Handbook Development for Droste Mental Health Services

Droste Mental Health Services provides accessible, affordable, and inclusive psychotherapy and trauma informed counseling to New Yorkers in need. A clear and accessible Client Handbook will help us strengthen the client experience by making important information easier to understand and navigate.

For many clients, beginning mental health services can involve unfamiliar processes, policies, expectations, and administrative requirements. A well-designed handbook can reduce confusion, establish clear expectations, help clients understand how to access support, and make it easier for them to navigate their relationship with Droste and their clinician.

This project will strengthen the infrastructure supporting our clinical services while helping us create a more consistent, transparent, and welcoming experience for the people we serve. The volunteer’s work will have a direct and lasting impact on how clients experience Droste from the beginning of their engagement with us.

Droste has existing policies, procedures, client communications, organizational information, and other materials that will serve as source content for the handbook. Our leadership team will provide the volunteer with these materials, establish the key content areas, and provide timely feedback throughout the project.

We have internal support for developing the handbook and intend to make it an ongoing part of our client onboarding and engagement process. The volunteer will have a clear point of contact at Droste who can answer questions, review drafts, and help move the project forward.

We are looking for someone who can help us bring together existing information into a cohesive, accessible, and client centered resource rather than starting entirely from scratch.

Organization Mission

Our mission is to provide accessible, affordable, and inclusive psychotherapy and trauma-informed counseling to New Yorkers in need. Rooted in the belief that true wellness comes from within, we are dedicated to empowering healing and resistance within each person we serve. We further this mission through compassionate, culturally responsive care and by investing in the future of mental health—offering comprehensive training programs and supporting the growth of interns and therapists in training.