Creating a Replicable Housing Management Process for Turntable

Turntable is seeking pro bono consulting support to document, standardize, and scale its housing management model. By mapping current operations, creating a robust Standard Operating Procedure (SOP), and building essential infrastructure, Turntable will establish a replicable process to expand affordable, trauma-informed housing for youth in San Francisco.
Requested Taproot Support
- A pro bono consulting team experienced in nonprofit operations, process mapping, and SOP development.
- Expertise in designing simple data systems and user-friendly training materials.
- Collaborative workshops (virtual or in-person) to co-create and validate procedures.
- Mentorship for Turntable leadership on sustaining continuous improvement.

Expected Impact
- A documented, scalable housing management framework that reduces onboarding time by 30% and minimizes operational errors.
- A replicable SOP manual that ensures consistent service quality across sites.
- Enhanced data visibility to track resident outcomes and inform fundraising metrics.
- Empowered staff equipped with clear roles, training, and communication channels.

Organizational Background
Turntable is a 501(c)(3) nonprofit dedicated to supporting youth impacted by trauma through safe housing, holistic wrap-around services, and community integration. As Turntable grows, establishing a consistent, scalable property management system is critical to maintain service quality, operational efficiency, and compliance across multiple sites.

Project Objectives
- Capture Turntable’s existing housing management workflow from intake to exit.
- Identify strengths, pain points, and security or compliance gaps.
- Develop standardized processes, policies, and data-tracking systems.
- Produce an SOP manual and training materials for future properties.
- Pilot the new system, collect feedback, and refine before full rollout.

Next Steps
- Taproot reviews and approves project scope and timeline.
- Pair Turntable project lead with Taproot consultant team.
- Schedule kickoff workshop to refine deliverables and assign responsibilities.
- Begin Step 1 documentation phase upon mutual agreement.
- We appreciate Taproot Foundation’s commitment to strengthening nonprofit capacity.

With your expertise, Turntable will elevate our housing program’s impact and readiness for sustainable growth.

We look forward to partnering on this transformative initiative.